Frequently Asked Questions
What can I put in the bin?
Any cans, plastic bottles, glass bottles, small milk cartons with a 10c Deposit stamp printed on label.
Do I need to take the lids off?
Yes, removing the lids assists in the recycling process at the depot.
Can I put wine bottles and 2L Milk containers in the drum?
Unfortunately, wine bottles and 2L milk containers don’t have a 10c deposit stamp so cannot go in our drums. They can however be placed into council recycling bins.
Does it matter how long it takes to fill up?
Take as long as you need to fill the drum, when your drum is full simply contact Clarke Brothers and we will organise collection, and replace with a clean drum.
How often do you collect the drum?
We collect the drum within five business days of being contacted to collect.
Does the drum come with a lid?
Yes, the drum comes with a lid but if you prefer not having a lid we can hold onto it.
Can the drum be left outside in the weather?
Absolutely, the drums are made from steel and can be left outside or inside, whichever suits your needs.
Do I get the full refund when the drums are collected?
We offer a flat rate of $10 per drum, or $15 per drum of just cans. This is on average 50% of the refund we collect when we take the drum to the depot. This covers our vehicle, fuel, purchase of drums, cleaning of drums and taxes.
Are there any setup fees or any contract?
There are absolutely no setup fees or contracts. If you would like to cancel your service simply contact us and we can organise collection of the drum within two business days.
Do I need to be home for collection?
No, we understand our customers may not be home when we collect, just ensure we have access to the drum and we can leave your cash in your letterbox, under your door or wherever suits you, simply let us know the details when organising collection.
How do you pay me?
We generally pay cash but on request we can organise bank transfer if you prefer this method.
Do I get a receipt?
Absolutely, we provide a cash receipt to every customer for our tax record keeping and for your records.
What areas do you service?
Can I put 1.25L and 2L bottles in the drum?
Absolutely, we only ask that you crush any plastic bottles larger than 600ml otherwise we are unable to offer a $10 refund as they fill the drum significantly faster.
Can I get more than one drum at a time?
Yes, however we generally only provide one drum to households due to the length of time to fill the drum is longer than a business. On request, we can provide more than one drum to households if the consumption levels average 10 or more containers a day.
Do you service businesses and community clubs?
Absolutely, we have a large customer base of sporting clubs, restaurants, café’s, offices and factories.
What are the size of the drums?
The drums are 200L, the best way to picture the size is to compare to a 240L council bin. They are generally 1m high by 0.6m wide.
Do the drums get cleaned?
Yes, the drums are cleaned using sanitiser and get a high pressure clean after every use. When we collect the drum, we replace with a clean drum every time.
How do I organise collection?
Simply contact us when your drum is full by phone, text, email or send us a Facebook message with your name and address and any collection instructions and we will collect within 2 business days.
What do I need to do to organise a drum?
Simply contact us by phone, text, email or send us a Facebook message with your name, address and contact number with any delivery instructions and we will provide you with a drum within 5 business days. Alternatively, you can organise service by clicking this link, New Customer Form
Do the drums come with a lock?
If you are a business or community club and the drum will be placed in a public area, on request we can provide you with a combination lock to secure the contents of the drum. We can also provide you a drum with a modified lid with a hole for placing containers in.
What’s in it for the Clarke Brothers?
By providing a flat rate of payment for the drums, we receive on average 50% of the refund when we take full drums to the depot. This covers our vehicle, fuel, purchase of drums, cleaning of drums and taxes.